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Maryland Thermoform Corporation
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Maryland Thermoform Corporation

We are a Baltimore based manufacturing facility in Baltimore City. Although most of our IT support is done in house, we recently found ourselves looking to outsource some of that IT workload. After some failed engagements with other solution providers, I reached out to Dustin Goodman at ECS. I was referred to Dustin by one of our consultants who had assisted us with our recent IP telephony project

After the initial consultation, ECS was able to provide us with a flexible service plan which fit our needs and budget. This plan was based on a comprehensive analysis that took into account our actual requirements through open, honest dialogue that afforded us the opportunity to fully document what our real needs were. It was through this collaborative effort that I realized that ECS was truly focused on helping me solve my business needs and increase my staff’s efficiency, not to simply sell me more product.

We are very satisfied with the caliber of technical expertise that ECS demonstrated. They are knowledgeable, friendly and helpful. Additionally, they were very punctual and were conscious of the efficient utilization of time on site. Projects are completed according to our agreed SOW and the corresponding project plans are clearly articulated to all stakeholders prior to the work beginning. Moreover, we have been incredibly impressed with the level of customer service to which ECS dedicates itself. While our environment is certainly not the largest that ECS supports, they have continued to demonstrate a willingness to assist us with our technology decisions, regardless of billing impact, and have truly become a trusted adviser to my department.

From the initial call to the completion of each project, they are proactive in their communication and timely in their follow up. We will continue to utilize their services for all of our outsourced IT needs.

- Deanna McGill, System Administrator